Refund policy
At Zenith Restore, we are committed to providing premium wellness equipment and an exceptional customer experience. Because many of our products are oversized, freight-delivered items, returns are subject to specific manufacturer requirements and handling procedures. Please review the policy below before placing your order.
Return Window
Return requests must be initiated within 30 days of delivery. Returned products must be unused, uninstalled, and in their original packaging. All returns require prior authorization from Zenith Restore and, where applicable, approval from the manufacturer.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery so we can promptly assist with a replacement, repair, or other appropriate resolution.
- Your order number
- Photos clearly showing the issue
- A brief description of the problem
Our team will review the claim and coordinate the appropriate next steps.
Eligible Returns
- Unused products in original packaging
- Products that have not been installed or modified
- Approved returns initiated within 30 days of delivery
- Damaged, defective, or incorrect items reported within 48 hours of delivery
Non-Returnable Items
- Installed or used products
- Products missing original packaging
- Custom-built, made-to-order, or special-order items
- Clearance or final-sale merchandise
- Products specifically designated by the manufacturer as non-returnable
Return Shipping & Restocking Fees
Customers are responsible for return shipping costs unless the return is due to shipping damage, manufacturer defect, or an error on our part. Due to the size and nature of freight-delivered products, approved returns may be subject to manufacturer restocking fees, return freight charges, storage fees, and other applicable costs. These charges vary by supplier and product category.
Order Cancellations
- Orders may be cancelled within 24 hours of purchase for a full refund.
- Once an order has shipped, cancellation requests are treated as returns and may be subject to applicable shipping and restocking charges.
Refunds
Refunds are issued to the original payment method after the returned product has been received, inspected, and approved. Once approved, refunds are typically processed within 5–7 business days.
Where appropriate, Zenith Restore may offer replacement parts, product exchanges, repairs, or other solutions in lieu of a return.
Need Assistance?
support@zenithrestore.com
1-833-800-1816